How do I place an order?
The easiest way to place an order is to create an account on our website and use the online shopping cart. Retail orders are usually shipped within 7 business days form our Oneida warehouse, while wholesale orders make take more time, depending on the size of the order - your account manager will keep you up to date on your order status. If you do not receive an e-mail confirmation that your order has shipped within 2 business days of placing your order, you may contact us to confirm the status of your order.
What types of payment do we accept?
We accept Mastercard, Visa, Debit Visa and Paypal. We do not, under any circumstrances, store your credit card information on our servers. All transactions go through our secure merchant services provider. If you do not have a credit card or are not comfortable using a credit card to make online purchases, you can also make an offline purchase by money order, just send us an e-mail at firstname.lastname@example.org and we will give you the details. For businesses, in addition to the above payment methods, we also accept business cheques or bank transfers. Your order will ship once your cheque has cleared or your bank transfer has been received.